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| HELP - Frequently asked questions (FAQ) by customers: also the terms & policies set by akasdoctor.com |
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Welcome to shopping at akasdoctor.com, worlds only online mall for medical products/books.
Find What You Want
Using the Keyword Search
Other Charges
Canceling an Order
Checkout and Paying For Your Order
Paying By Credit Card
Delivery Times
Akasdoctor Safe Shopping Guarantee
Why shopping at akasdoctor is safe!
Using your credit card on the Internet is an issue!
Our Guarantee
Tips on browsing shopping.akasdoctor.com
Other navigation tips
Talk to us
Send us an email
Returns, Replacement & Exchange Policy
Shipping Charges
Shipping Duration
Delivery policy
Partial Shipments
Out-of-Stock Items
Warranties & Guarantees of goods sold on shopping.akasdoctor.com
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Welcome to shopping at akasdoctor.com, worlds only online mall for medical products/books.
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What we offer, is a wide range of brands and products. Coupled with some really great shopping deals to check out on.
You'll find your shopping experience at akasdoctor.com really simple. All because akasdoctor.com allows you to shop the way you always do.
It's like shopping in any new store. Just allow yourself a short while to get familiar with all the categories and features in the mall. Soon you'll realize, online shopping has never been so convenient and safe.
As soon as you're ready, take the first step to a unique online experience, by looking for a product of your choice and then things are just simple as you go by.
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Find What You Want
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The joy of online shopping is finding exactly what you want, when you want it!
Akasdoctor.com is designed to help you do just that, effortlessly!
Using the Category Search
Here's how you can find any product in shopping.akasdoctor.com, using our exhaustive classification :
1. Go to the "BROWSE" section on the left hand side of the page.
2. Click on a category you choose. For example, if you're looking for Face Masks or Caps click on Hospital Apparels.
3. This will normally take you to a sub-category, where you can make a further selection.
4. On reaching the page where the chosen categories of products are displayed (like say, Face Mask).
5. Once you've short-listed a selection, you can choose what you want to buy, simply by clicking the "Add to Cart/Buy Now" sign, below to the product chosen.
6. For additional information on your product of choice, click on the 'Items Options' link before buying.
7. Clicking on the "Add to Cart/Buy Now" button will add the chosen product to your shopping cart.
8. Alternatively you can also search for a product by entering the product keywords like for example gloves if your looking for surgical gloves/latex gloves and so on.
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Using the Keyword Search
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In addition to our Category Search, you can use our intelligent keyword search facility, to quickly get to what you want to buy.
Simply enter the name of the product you want to check out in the search box on the left side of the page. Let's say 'Surgical' or disposables.
You will be shown a selection of products matching the description you entered.
You can choose what exactly you want to buy based on price or relativity.
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Other Charges
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For all domestic orders any other charges like Octroi, etc. are charged on you by the courier people directly.
Just follow these simple steps to place your order:
1. To buy a product (i.e. to add a product to your shopping cart), click the "Add to Cart/Buy Now" button below the product chosen.
2. After you've finished shopping (i.e. after you have added all the products you want to buy to the shopping cart). You will be shown a complete list of all the products you have chosen to buy, including the individual prices, total value of the order apart from the shipping cost.
3. To pay for the order, click the "proceed to checkout" or Next button.
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Canceling an Order
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You may cancel any item from an order that has not yet entered the shipping process, through.
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Checkout and Paying For Your Order
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When you click on "Checkout", you will be asked to fill in your billing details & shipping details: i.e., your address, telephone no. and e-mail ID.
You're now ready for payment!
Akasdoctor provides you the flexibility of multiple payment options to pay for the products you have chosen to buy. These include:
1. Visa, Master and Diners Club credit cards, including Debit Cards & net transfers.
2. Cash deposit at any ICICI Banks (this includes an additional charge of Rs.100).
3. Cheques or Money Orders/DD can also be accepted.
Choose your payment option from the menu, by clicking on it.
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Paying By Credit Card
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We accept Visa, Master and Diners Club Credit Cards, including Debit Cards.
If you're paying by a Visa Card, Master and Diners Club (i.e. if you have chosen Visa, Master, Diners Club and Debit cards as your payment option), you will be serviced by our payment gateway, where you can enter your credit card number and expiry date.
Please note that, in the case of Credit cards, your card details are NOT entered in akasdoctor website, but only on the bank server.
Hence, we neither capture your credit card details nor store them in our server.
The akasdoctor Safe Shopping Guarantee protects you while you shop at akasdoctor.com.
At akasdoctor you never have to worry about credit card safety.
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Delivery Times
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To find out when your order will reach you, you need to consider the dispatch lead time for the product (i.e. the time it takes to dispatch the product) and the shipping time.
Dispatch Lead Time for any product sold at akasdoctor.com, is "usually in 1-2 days.
Shipping time, the time taken by the courier to deliver, varies from 3 to 5 days. So, Delivery Time = Dispatch Lead Time + Shipping Time where you will receive the material say in 8-10 days.
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Akasdoctor Safe Shopping Guarantee
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The Akasdoctor Safe Shopping Guarantee protects you while you shop at shopping.akasdoctor.com, so you never have to worry about credit card safety.
No questions asked! We guarantee every transaction you make at akasdoctor.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card if you've shopped at akasdoctor.com.
You'll be one of the many customers who have safely shopped with us without credit card fraud. If, however, you're still concerned about using of your credit card, please use other payment methods.
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Why shopping at akasdoctor is safe!
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Safe Payment Gateway: When you pay by Credit/Debit card at akasdoctor.com, the credit card details are entered by you directly on the Secure Bank server and are not captured or stored anywhere else.
Safe Technology: Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Using your credit card on the Internet is an issue!
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Your problem is easily solved!
Akasdoctor.com offers you multiple payment options.
Cash deposit facility, at any ICICI Banks.
Cheques, Money Order/DD are also accepted in any part of India.
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Our Guarantee
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1. In case of fraudulent charges to your credit card linked to shopping at our site, akasdoctor.com will cover the entire liability for you. Akasdoctor.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at shopping.akasdoctor.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Tips on browsing shopping.akasdoctor.com
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Use the navigation bars at the top and left of your shopping page(s) to shop with ease.
Use the search box at the left of the page to find the products you are looking for, quickly and easily. The boxes on the left help you drill down the categories you want to shop.
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Other navigation tips
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A link is also indicated by a hand icon when the mouse moves over the link.
Clicking the "back" button on your browser's toolbar will take you back to the previous page.
Use the gray scroll bar on the right hand side of your screen to move up and down through the current page.
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Talk to us
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You can call us any time at +91-77950 78910
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Send us an email
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Send an e-mail message to support@akasportals.com
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Returns, Replacement & Exchange Policy
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Akasdoctor offers a replacement policy for items that are:
a) lost in transit
b) damaged in transit, wherein we will replace these products at.
c) You can also cancel the order after order has been authorized before dispatch.
Damaged goods would have to be returned within 10 days of delivery. Typically replacement would happen only if:
Any book or Item is in its original condition.
Any unopened media (CD, DVD)
Any other merchandise that's in new condition including original packaging and accessories
Please note that we do not offer any returns or refunds once the product is dispatched.
Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made. For cash deposit orders refunds would be provided by cheques / DD in the name of the buyer. Refunds may also be claimed for canceling unshipped items. Find out more about how to cancel orders.
Akasdoctor.com currently does not support exchange of any item for another item on akasdoctor.com shopping.
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Shipping Charges
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The shipping charges for all items are either indicated on their product detail pages as extra shipping and will be calculated for you at the last step of the purchase process (the check out page) before you send us your order.
Shipping charges shown during check out are calculated cumulatively for all items present in your shopping cart.
Shipping charges will vary based on the following factors:
i) Dispatch & delivery locations.
ii) Weight of goods being carried.
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Shipping Duration
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The shipping duration for items in an order are dependent on the following factors:
Items may be shipped by a variety of carriers.
Items may be shipped by air or surface transport based on nature of items.
Items may be dispatched from various locations based on where the merchants, from whom they were sourced, are located. Hence dispatch locations may be different for each item in a single order. Transit time may be different from different dispatch locations to your order's delivery location.
Different items may require different durations for availability.
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Delivery policy
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Please also note that each shipment of items in an order requires an adult's signature upon delivery.
Once your order reaches your city, you will be contacted by the shipper to confirm a specific time for delivery.
If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper's branch office for you to collect. You can ask for a shipper's branch location nearest to you for picking-up the shipment.
In case of fragile (or perishable) items - at the time of delivery - please insist on opening the pack in front of the delivery boy so as to be sure that you have received your goods intact.
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Partial Shipments
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You can buy several items on shopping.akasdoctor.com in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be "Partial Shipment" of your order. This means that you will receive only a part of your whole order. In such cases:
1. You will not be charged extra shipping charges for each subsequent shipment of items.
2. You will be informed in advance before each shipment is dispatched to you.
3. You can cancel the remaining items if you are not willing to wait for the items to be shipped at a later date. You will be refunded for the value of the remaining items. See our Replacements & refund policy for further details.
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Out-of-Stock Items
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Any out-of-stock items in your order will automatically shipped separately.
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Warranties & Guarantees of goods sold on shopping.akasdoctor.com
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This site is provided by akasdoctor.com on an "as is" basis. Akasdoctor.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, akasdoctor.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Akasdoctor.com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
All information contained on this web site, including information relating to products, ingredients and treatments, is for informational purposes only. It is often presented in summary or aggregate form. While akasdoctor.com uses reasonable efforts to include accurate and up to date information in the Site, akasdoctor.com makes no warranties or representations as to its accuracy. Information on this web site may also contain typographical errors. Akasdoctor.com assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on our web site.
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